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Disney Institute Case Studies


  • Humana, Inc.
    Following the work with Disney Institute, Humana realized a $50 million savings thanks to improvements in customer service as well as reduced employee turnover rates.


  • Miami International Airport
    Airport staff, airlines and vendors use a new approach that helps the airport’s passenger-satisfaction ratings to soar.

  • Arkansas Children’s Hospital 
    Disney Institute helps hospital drive across-the-board success – decreased turnover, increased patient satisfaction scores and bottom-line results.   

  • The National Rehabilitation Hospital
    Employees vote to decertify their union after management fosters a new approach to the hospital’s culture.

  • Pick n' Pay
    “Vuselela” means “rebirth” for South Africa’s leading retailer, as it works to build a company that mirrors the society South Africa strives to become.

  • PriceWaterhouseCoopers
    Building loyalty through and training program that causes intern-acceptance rates to soar.  Global financial firm also rated number one in survey ranking students’ first-choice employers.  
Contact Us
Terry Brinkoetter
Worldwide Group & Convention Public Relations Director
404-685-8438
terry.brinkoetter@disney.com